APPLIANCES MANUAL GUIDE
👇Click to go to different sections of the guide
This guide is created so everyone living in Changi Green can enjoy:
Appliances that last longer
Fewer breakdowns and repair delays
A cleaner, safer, more comfortable home for all
Inside, you’ll find simple, step-by-step instructions for using and taking care of every major item in the house – from the aircon, fridge, washer and dryer to digital locks, ceiling fans, routers, and more.
For each appliance, we highlight:
How to use it properly
What to do / NOT do (to avoid damage)
Common problems tenants usually face
Quick checks you can try first (DIY troubleshooting)
When to stop and contact us instead of calling a handyman
Our goal is to give you a practical cheat sheet so you can handle everyday issues confidently, avoid unnecessary service fees, and keep all shared appliances in good condition for the next person after you.
💡 Important:
– If you follow this guide and use the appliances with reasonable care, most issues will be treated as normal wear and tear, not tenant negligence.
– If an appliance shows signs of damage, burning smell, smoke, exposed wires, or unsafe water leakage – stop using it immediately and contact us. Do not attempt any repairs on your own.
Whenever you’re unsure, just go to the relevant section (e.g. Fridge, Aircon, Washer/Dryer, Digital Lock).
This guide is here to protect you, your safety, and your deposit – and to keep Changi Green comfortable for everyone.
1. START HERE – HOW TO USE THIS GUIDE
1.1 Why This Manual Exists
This manual is here to help you:
Use every appliance safely and correctly
Prevent common problems before they happen
Solve simple issues yourself without extra cost
Protect your deposit and everyone’s comfort in a shared home
If you follow these guidelines and use the appliances with normal care, most issues will be treated as normal wear & tear, not tenant damage.
1.2 How to Use This Manual (Step-by-Step)
Whenever you use an appliance:
Find the section for that item
e.g. Fridge, Aircon, Washer, Digital Lock, WiFi Router…
Read the “Basic Use” + “Do & Don’t” once when you first move in
Follow the simple usage steps every time you use it
Whenever something feels “wrong”:
Go to the Quick Troubleshooting section (Section 9)
Check the problem type (e.g. “Aircon not cold”, “Washer not draining”, “WiFi not working”)
Do the 1–3 simple checks listed under “🛠 Try This First”
1.3 Symbols & Labels Used in This Guide
To keep things simple, we use the same symbols throughout:
✅ Do this
Safe, recommended actions that protect you and the appliance.
❌ Do NOT do this
Actions that may damage the appliance, cause safety issues, or affect your deposit.
🛠 Try this first (Quick Fix)
Easy, non-technical checks you can safely do yourself before asking for help.
⚠️ Safety Alert
Stop using the appliance immediately and go to 📲 Contact Us.
📲 Contact Us
When you’ve done the basic checks and the problem is still there – do not call a handyman directly.
1.4 What You’re Responsible For vs What We Handle
Tenants are expected to:
✅ Use appliances according to this manual
✅ Keep items reasonably clean after use (wipe spills, empty lint filter if instructed, etc.)
✅ Report issues early (before they become serious damage)
✅ Do the simple 🛠 quick checks in Section 9 before requesting repairs
✅ Respect that appliances are shared – don’t abuse or hog them
Management/Owner will:
✅ Maintain, service, or replace appliances due to normal wear & tear
✅ Arrange professional repairs where needed
✅ Give clear instructions when something changes (e.g. new appliance, new setting)
✅ Cover costs for faults not caused by misuse or negligence
Chargeable (may affect your deposit) if:
❌ Appliance is damaged due to obvious misuse
e.g. overloading washer until drum breaks, forcing a jammed door, spilling water into power socket
❌ You ignore a problem and continue using it until it becomes worse
❌ You call your own handyman without approval and cause extra damage/costs
This isn’t to “catch” anyone – it’s to keep things fair for every tenant.
1.5 House-Wide Golden Rules for All Appliances
These rules apply to every appliance in the house:
✅ Be gentle, not forceful
If something doesn’t open/close/start easily, don’t force it. Check the manual / Section 9, then contact us.
✅ Keep water away from electrical parts
Never splash or pour water onto switches, plugs, digital locks, routers, or sockets.
✅ No DIY repairs or opening panels
Do not unscrew covers, open internal panels, or “try to fix the wiring”. This is for safety and insurance reasons.
✅ Use only for the intended purpose
Washer = clothes, not shoes or floor mats full of sand
Microwave = food/drinks, not metal containers or weird experiments
Fridge = food, not chemical storage
✅ Check labels & settings before use
Follow the “recommended settings” that we list for each appliance – this prevents breakdowns.
❌ Do not unplug or reset devices randomly
Especially for: fridge, router, modem, CCTV, digital lock
Only switch off or reset when the manual or management specifically says so.
❌ No covering ventilation areas
Don’t cover the back, sides, or vents of the fridge, microwave, routers, or any device that needs airflow.
❌ No overloading
Over-stuffing washers, dryers, fridges, or power extension plugs is one of the fastest ways to cause failure or fire risk.
1.6 When You Should NOT DIY (For Your Safety & Deposit)
Stop immediately and do not continue using the appliance if you notice:
⚠️ Burning smell, smoke, or visible sparks
⚠️ Water leaking from inside an appliance (not just a small spill)
⚠️ Exposed wires, melted plastic, or burnt marks on plugs/sockets
⚠️ Repeated power trips right after turning on a specific appliance
⚠️ Digital lock, gate, or main door cannot be opened/closed properly
In these situations:
Turn off the appliance (and wall switch if safe to reach)
Do not touch any exposed wiring
Do not attempt to open panels
Go straight to 📲 Contact Us (WhatsApp)
1.7 How to Contact Us for Appliance Issues
When you need help, please:
Send a WhatsApp message (+65 87863931) with:
Your Name + Room Number
Which appliance (e.g. “Washer in yard”, “Aircon Room 5”)
What happened and since when
Attach:
Photos of the issue (error code, broken part, leak, etc.)
Or a short 10–20 sec video if it’s noise, movement, or a power trip
This helps us solve the problem faster and reduce back-and-forth.
2. COOLING & LIGHTING
(Aircon, Aircon Remote, Ceiling Light & Fan)
This section covers all the things you use most often to stay comfortable:
Room aircon units
Aircon remote / wall controller
Ceiling lights & ceiling fans
Their controls & common issues
Use this together with Section 9 – Quick Troubleshooting whenever something feels off.
2.1 Aircon (Room Units)
2.1.1 Basic Everyday Use
When using the aircon in your room:
✅ Close all windows and doors
Cold air escapes very quickly if any window or door is open.
This also helps save electricity and keeps the room cool faster.
✅ Set the temperature between 24–26°C
This is the recommended comfort + efficiency range in Singapore.
Going below 22–23°C usually doesn’t make the room cool faster – it just wastes energy and can cause icing.
✅ Use COOL mode (snowflake symbol)
Make sure the mode is set to COOL, not just FAN or DRY, if you want proper cooling.
✅ Let it run for at least 10–15 minutes
It takes some time to feel the full effect, especially on very hot days.
✅ Turn off when you leave the room for long periods
If you’re going out for more than 1 hour, please switch off the aircon.
2.1.2 Do & Don’t (To Protect the System)
Please do:
✅ Keep doors and windows closed while the aircon is running.
✅ Use curtains/blinds in the day to reduce direct sunlight heating up the room.
✅ Inform us if you notice water dripping, strange smells, or very loud noises.
Please do NOT:
❌ Do not set temperature to 16–18°C for long hours – it stresses the system.
❌ Do not run the aircon with windows wide open “to cool the whole house”.
❌ Do not hang wet clothes directly in front of or on the unit.
❌ Do not tape, cover, or block the air vents on the unit.
❌ Do not try to open the casing or wash internal parts yourself.
❌ Do not spray chemicals or water directly into the unit.
Misuse that causes leaks, damage, or breakdown may be treated as tenant negligence.
2.1.4 Common Issues – Quick Checks (Before Contacting Us)
If the aircon feels not cold / weak:
🛠 Check these 3 things first:
Is it really on COOL mode (snowflake icon), not just FAN or DRY?
Are all windows and doors closed properly?
Is the set temperature 24–26°C (not 28–30°C by mistake)?
If still not cold after 30–60 minutes, or you see water dripping inside the room, refer to Section 9.3.1 – Aircon Not Cold / Weak Airflow, then 📲 contact us.
If you hear very loud grinding, banging, or strange noises → this is a ⚠️ safety alert.
Turn off the aircon and wall switch, and 📲 contact us immediately.
2.2 Aircon Remote / Wall Controller
2.2.1 Main Buttons You Should Use
Every remote looks slightly different, but most have these core buttons:
ON / OFF – to start and stop the unit
MODE – choose COOL, DRY, or FAN
TEMP ▲ / ▼ – adjust temperature (please keep to 24–26°C)
FAN SPEED – Low / Medium / High fan speed
SWING – moves the louvers up/down (or left/right) to direct airflow
TIMER – set auto on/off at a certain time (optional)
For tenants, we recommend only using:
✅ ON/OFF
✅ MODE (set to COOL)
✅ TEMP (24–26°C)
✅ FAN SPEED
✅ SWING
✅ Simple TIMER if needed (sleep mode)
2.2.2 Buttons to Avoid (To Prevent Confusion)
To avoid changing advanced settings accidentally:
❌ Avoid pressing RESET / SET / CLOCK / ADVANCED MENU buttons.
❌ Avoid long-pressing random buttons to “try things out”.
❌ Avoid connecting the aircon to unapproved apps / WiFi controls.
If you think you changed something and now the aircon behaves strangely, take a photo of the remote settings and 📲 contact us instead of guessing further.
2.2.3 Remote Care & Storage
✅ Keep the remote in the holder on the wall or at the agreed spot.
✅ Do not drop, throw, or let it get wet.
✅ If the remote stops responding, it may be a battery issue.
Do not try to force open the battery compartment if it’s stuck.
📲 Inform us: “Room X – Aircon remote no response, may need new battery.”
Lost or badly damaged remotes may be chargeable.
2.3 Ceiling Lights & Ceiling Fans
2.3.1 Basic Use – Ceiling Light
✅ Use the main wall switch to turn on/off ceiling lights.
If there are multiple lighting modes (e.g. warm / cool / white), this may be controlled by:
A separate wall switch, or
A remote (for some models).
2.3.2 Basic Use – Ceiling Fan
For ceiling fans (with built-in light):
✅ Turn on the fan wall switch first (if there is one).
Then use the remote to:
Turn fan ON/OFF
Adjust speed (Low / Med / High)
Comfort tips:
Use medium speed together with aircon at 25–26°C for good comfort + energy savings.
Use fan only when the weather is cooler to reduce aircon usage.
2.3.3 Do & Don’t for Lights & Fans
Please do:
✅ Turn off lights and fans when leaving the room for long periods.
✅ Report any flickering, buzzing, or burnt smell early.
✅ Use the fan at a reasonable speed – high is okay, but no need to leave it spinning at max for many hours if not in use.
Please do NOT:
❌ Do not hang or swing from the fan or its blades.
❌ Do not throw soft toys or objects into the fan as “fun”.
❌ Do not use wet hands to touch switches or remotes.
❌ Do not repeatedly flick the switch on/off quickly – this can damage the electronics.
If a bulb blows or fan stops working, do not try to remove fittings or climb up on unstable chairs. Just message us.
2.4 Ceiling Light & Fan Controls (Wall Switches & Remotes)
2.4.1 Wall Switches
Most rooms will have clearly labelled wall switches.
Typical layout :
SW1 – Main Light
SW2 – Ceiling Fan
SW3 – Bedside / Cove Light
SW4 – Spare / Feature Light (if any)
Guidelines:
✅ Flip switches firmly but gently.
✅ If a switch feels loose, jammed, or very hot, stop using it and 📲 contact us.
❌ Do not remove switch covers or open the panel.
2.4.2 Fan / Light Remotes
If your fan/light uses a remote control:
✅ Keep the remote at the provided holder / bedside area.
✅ Use normal buttons only:
ON/OFF
Speed 1/2/3
Light ON/OFF
Mode (if applicable – e.g. natural breeze)
❌ Avoid dropping the remote or pressing with excessive force.
❌ Do not open the remote or try to rewire anything.
If the remote doesn’t work:
🛠 Check if the wall switch that powers the fan/light is ON.
🛠 Try pressing a few different buttons – sometimes only speed changes are visible.
If still no response, 📲 contact us (may be low battery or pairing issue).
2.5 When to Contact Us (Cooling & Lighting)
Please 📲 contact us if you notice:
Aircon not cold even after following Section 2.1 + Section 9.3.1
Water dripping from the aircon unit into the room
Very loud grinding / banging noises from aircon or fan
Any burning smell, smoke, or sparks from light, fan, switch, or aircon
Ceiling fan wobbling heavily or looks unstable
Light flickering, buzzing loudly, or not turning on at all
Remote completely dead even after checking wall switches
When you message:
State: Name + Room Number
Describe: what is wrong (e.g. “Aircon Room 5 not cold since last night, set at 25°C, windows closed”)
Attach:
Photo of the unit / remote settings, or
Short 10–20 sec video showing the issue (noise, leak, flicker)
3. KITCHEN & FOOD STORAGE
(Fridge, Induction Hob, Hood, Microwave, Sink – Basic Use & Care)
This section covers all the main kitchen appliances and fixtures that everyone shares:
Fridge
Induction Hob
Hood / Exhaust Fan
Microwave
Sink & Basic Drain Use
Use these guidelines to keep the kitchen clean, safe, and fair for all tenants.
3.1 General Kitchen Rules (Applies to All Items Here)
✅ Clean as you go – Wipe spills immediately, don’t leave mess for others.
✅ Label your food – Name + Room No. + Date on containers in the fridge.
✅ Use proper containers – No open plates or dripping bags in shared appliances.
✅ Keep heat, oil, and water under control – Protect walls, counters, and appliances.
❌ Do NOT leave cooking unattended (especially oil, boiling soup, or high heat).
❌ Do NOT put metal or aluminium foil in the microwave.
❌ Do NOT pour oil, grease, or food chunks into the sink.
❌ Do NOT overload power sockets with multiple high-heat appliances.
If anything looks unsafe (flames, burning smell, smoke, water near power), stop and refer to Section 9 and 📲 contact us.
3.2 Fridge (Main Kitchen Fridge)
3.2.1 What This Fridge Is For
This is a shared fridge for food and drinks only:
Fresh ingredients
Cooked food (in containers)
Drinks, sauces, condiments
Fruits & vegetables (in drawers)
❌ Not for: chemicals, medicines, lab items, or anything flammable.
❌ Do NOT push fridge tight against the wall – it will overheat and spoil faster.
❌ Do NOT unplug daily “to save electricity” – this is an inverter fridge, it’s designed to run 24/7.
❌ Do NOT adjust the back coils, pipes, or rear wiring.
💡 Tenant takeaway:
Please do not move or unplug the fridge unless we instruct you. This protects the compressor and keeps your food safe.
3.2.2 How to Use the Fridge Properly
✅ Label your items
Use stickers / marker: Name + Room No. + Date.
Unlabelled or very old items may be cleared during housekeeping.
✅ Use sealed containers or ziplock bags
No open bowls or plates.
Soups, curries, cut fruits → must be covered & sealed.
✅ Store food in the right zones
Freezer (top): frozen items only.
Middle shelves: cooked & ready-to-eat food.
Lower shelves: raw meat/seafood (in trays/containers to avoid drip).
Crisper drawer: vegetables & fruits.
✅ Leave space for air to move
Do not press containers flat against the back wall or vents.
A little gap = better cooling for everyone.
✅ Check your food weekly
Throw away expired, mouldy, or questionable items.
Don’t “store and forget” for months.
3.2.3 Do & Don’t
Do:
✅ Wipe small spills immediately.
✅ Make sure the door closes fully every time.
✅ Leave some gaps between items so cold air can flow.
✅ Keep food away from the air outlets (don’t block the vents at the back/top)
✅ Use door bins for drinks, sauces, and small bottles
Don’t:
❌ No strong smell items (e.g. durian, strong curry, strong kimchi) even in double-sealed containers.
❌ Don’t put hot food directly into the fridge – let it cool down first.
❌ Don’t stuff the fridge until no air gaps – inverter + AirFALL cannot breathe.
❌ Don’t line shelves or drawers with aluminium foil / cardboard / newspaper – it blocks airflow and ruins the design.
❌ Don’t place wet, dripping containers directly – wipe them first to avoid ice and smell build-up
❌ Don’t hang or lean on the fridge door.
❌ Don’t chip or crack the glass shelves with heavy or sharp objects.
❌ Don’t unplug or switch off the fridge without permission.
3.2.4 Quick Checks Before Reporting a Fridge Problem
If you feel the fridge is not cold enough:
🛠 Check:
Is the fridge light on when you open the door?
Is the wall switch for the fridge turned on?
Is the door fully closing, not blocked by containers?
Is the fridge overpacked and blocking the airflow at the back?
If you see water pools inside:
🛠 Check:
Any leaking containers or drinks?
Any open bags of ice or thawing items?
📲 Contact us if:
Food is still warm after a few hours even with correct use.
Freezer items are soft/melting.
Water is leaking out onto the floor.
You hear very loud, strange noises.
3.3 Induction Hob (Stove)
3.3.1 Basic Use
✅ Make sure there is a suitable pot/pan on the cooking zone
Induction needs flat-bottom, induction-ready cookware (often with a symbol on the base).
✅ Turn on the wall switch (if any) for the hob.
✅ Press the Power / ON button on the hob.
✅ Select the cooking zone if your hob has multiple zones.
✅ Adjust heat/power level using + / – buttons.
✅ After cooking, turn power down, then press OFF and switch off at the wall.
3.3.2 Do & Don’t
Do:
✅ Keep the pot/pan centered on the circle.
✅ Use moderate heat first; only use maximum when really needed.
✅ Wipe off spills after the surface cools down.
Don’t:
❌ Don’t use non-induction cookware (no heat, or hob may error).
❌ Don’t drag heavy pots across the glass – it can scratch or crack.
❌ Don’t cut or chop ingredients directly on the hob surface.
❌ Don’t leave oil heating unattended (fire risk).
3.3.3 Common Issues – Quick Checks
If the hob doesn’t heat up:
🛠 Check:
Is the wall switch ON?
Is there a proper induction pan on the zone? (no pot = no heat)
Is there any error code or blinking symbol on the panel?
📲 Contact us if:
Error code remains after you’ve switched OFF → waited 1–2 minutes → switched ON again.
The glass is cracked or you hear loud popping sounds.
You see burn marks under the glass.
3.4 Hood / Exhaust Fan
3.4.1 Basic Use
✅ Turn on the hood before you start cooking.
✅ Use the low/medium speed for light cooking, high speed for frying or strong smells.
✅ Let the hood run for 5–10 minutes after cooking to clear remaining smoke and smells.
✅ Turn it off when done.
3.4.2 Do & Don’t
Do:
✅ Use the hood whenever you cook on the hob, especially with oil.
✅ Wipe the exterior if there are oil splashes.
✅ Inform us when filters look very greasy so we can arrange cleaning.
Don’t:
❌ Don’t remove filters or open panels unless we’ve shown you how.
❌ Don’t leave it on max speed for hours unnecessarily.
❌ Don’t hang things on the hood or use it to dry items.
📲 Contact us if:
The hood makes very loud, strange noises.
The buttons don’t work or lights fail.
You smell burning from the motor area.
3.5 Microwave
3.5.1 Basic Use
✅ Place food in a microwave-safe container.
✅ Cover with a microwave-safe lid or microwave cover to avoid splatter.
✅ Close the door fully.
✅ Set time (and power level if needed).
✅ Press Start.
✅ Carefully remove the container after it beeps – it may be hot, use a cloth or mitt.
3.5.2 What Can Go In (and What Cannot)
Safe (with microwave-safe label):
Glass containers (without metal rims)
Microwave-safe plastic containers
Ceramic plates/mugs (no metallic paint)
Microwave-safe covers
Never put these inside:
❌ Metal of any kind – forks, spoons, metal containers, aluminium foil
❌ Plates or bowls with metal rims or metallic decoration
❌ Styrofoam (unless clearly marked microwave-safe)
❌ Sealed cans or bottles that may explode
❌ Paper bags with printing/ink that can burn
3.5.3 Cleaning & Care
✅ Wipe inside if there is splatter (sauce, soup, oil).
✅ Use a damp cloth with mild soap when the microwave is cool.
✅ Keep the door seal area clean (no food stuck in the rubber).
📲 Contact us if:
You see sparks or flames inside – stop immediately.
The microwave makes loud buzzing/grinding noises.
The door does not seal/close properly.
3.6 Sink & Basic Drain Use
3.6.1 What Can Go Down the Sink
Okay in small amounts:
Normal dish soap + water
Small bits of soft food that accidentally slip through (we still prefer you throw into bin first)
Must NOT go into the sink:
❌ Cooking oil or used frying oil
❌ Grease from pans (bacon oil, butter, etc.)
❌ Rice, noodles, flour (they expand and clog pipes)
❌ Coffee grounds, tea leaves, seeds
❌ Bones, shells, fruit skins in chunks
❌ Tissues, wet wipes, cotton pads, or any non-food items
Always scrape food waste into the bin before washing dishes.
3.6.2 Daily Sink Care
✅ Rinse away soap and food bits after washing dishes.
✅ Clear the sink strainer (if provided) and throw trapped food into the bin.
✅ Wipe around the sink rim to avoid mould.
3.6.3 If the Sink Drains Slowly or Smells
🛠 Try this first:
Remove visible food bits from the strainer / top of the drain.
Flush with warm (not boiling) water for a short while.
Avoid using the sink for heavy washing for a bit and see if it improves.
❌ Do NOT:
Pour strong drain chemicals or acids.
Force anything down with sticks or tools.
📲 Contact us if:
Water stays in the sink for a long time and doesn’t clear.
There is a strong sewage smell that doesn’t go away.
Water starts backing up or leaking under the sink.
3.7 When to Contact Us (Kitchen & Food Storage)
Please 📲 contact us immediately if you notice:
Fridge not cold, food spoiling quickly, or water leaking onto the floor
Cracked glass shelves or broken fridge drawers
Induction hob cracked glass, burning smell, or repeated error codes
Flames, smoke, or strong burning smell from hob, hood, or microwave
Microwave sparking, making loud strange noises, or door not closing properly
Sink or floor trap seriously clogged or water leaking into cabinets
Any electrical issue near water (wet sockets, shocks, sparks)
When you message, include:
Name + Room Number
Which appliance (e.g. “Kitchen microwave”, “Main fridge”, “Induction hob left zone”)
What happened + since when
Photo or short video so we can diagnose quickly
4. LAUNDRY & CLEANING
(Washer, Dryer, Vacuum Cleaner, Iron & Ironing Board)
This section helps everyone use the shared laundry and cleaning tools safely, correctly, and fairly, so we avoid:
Spoilt machines
Flooded floors
Shrunk or burnt clothes
Constant “who broke this?” drama
Appliances covered here:
Washer (Washing Machine)
Dryer
Vacuum Cleaner
Iron & Ironing Board
4.1 General Laundry Rules (Applies to Washer & Dryer)
✅ Check pockets before washing – remove coins, keys, tissue, pens, earphones.
✅ Use reasonable load sizes – drum about 70–80% full, not stuffed solid.
✅ Use proper laundry detergent – follow the amount on the packaging.
✅ Separate light & dark colours if your clothes may bleed.
❌ Do NOT wash:
Shoes with heavy mud, stones, football boots
Floor mats covered in sand or hair
Items soaked with paint, chemicals, petrol, or oils
❌ Do NOT overload the drum until you can barely close the door.
❌ Do NOT slam the door or force it open mid-cycle.
If you’re unsure whether something is safe to wash/dry → better to hand-wash or ask first.
4.2 Washer (Washing Machine)
4.2.1 Basic Everyday Use
✅ Sort your laundry
Separate by colour (light/dark) and type (normal clothes vs delicate).
✅ Load the drum properly
Fill up to around 70–80% of drum height.
Clothes should still be able to move around, not be one tight lump.
✅ Add detergent correctly
Use the detergent drawer or recommended section.
Do not pour in huge amounts “to make it cleaner” – it can cause residue and blockages.
✅ Choose the right program
Normal / Cotton – for regular clothes
Quick / Daily – for lightly soiled clothes
Delicate – for softer fabrics
Avoid high-spin “heavy duty” for fragile items.
✅ Start the cycle & wait for it to finish
Close the door fully until it clicks.
Press Start/Pause once and wait – don’t keep pressing.
✅ After the cycle ends
Remove your clothes as soon as possible so others can use the machine.
Leave the door slightly open for a while to let the drum dry and prevent smell.
4.2.2 Do & Don’t (Washer)
Do:
✅ Shake out very sandy, dusty, or hairy items before putting in.
✅ Use laundry bags for delicate items (lingerie, small pieces).
✅ Wipe the rubber door seal if you see trapped hair or dirt.
Don’t:
❌ Don’t wash heavy rugs, thick blankets, or items clearly too big for the drum.
❌ Don’t use bleach or harsh chemicals unless clearly allowed on the label.
❌ Don’t pour detergent directly into the drum if the machine uses a drawer (can cause clumps).
❌ Don’t force the door open while the machine is still running or locked.
4.2.3 If the Washer Doesn’t Start / Is Stuck
🛠 Quick checks before contacting us:
Is the wall switch for the washer ON?
Is the door fully closed and clicked?
Did you select a program and then press Start/Pause once?
Is there any error code or blinking light on the display?
If the program is finished but the door is still locked, wait a few minutes – some models take a short time to release the lock.
📲 Contact us if:
Drum doesn’t move at all after these checks.
Water is not filling or not draining.
There’s water leaking from under the machine.
You hear very loud banging, scraping, or smell burning.
4.3 Dryer
4.3.1 Basic Everyday Use
✅ Check labels – Make sure your clothes are tumble-dry safe.
✅ Shake out clothes before putting in – no tight balls.
✅ Load the dryer to around 50–70% of drum (less than washer).
✅ Select an appropriate program:
Cotton / Normal – regular clothes, towels
Delicate – lighter fabrics
Quick – small, slightly damp loads
✅ Press Start and let it run fully.
✅ Remove clothes promptly when done to avoid wrinkles.
Clean lint filter after every use
4.3.3 Do & Don’t (Dryer)
Do:
✅ Use the dryer mainly when needed (rainy days, urgent drying).
✅ Separate very thick items so they dry more evenly.
✅ Clean the lint filter if that’s part of tenant responsibilities.
Don’t:
❌ Don’t put soaking wet clothes straight from bucket – they should be well-spun from the washer first.
❌ Don’t dry shoes, rubber-backed mats, or items with plastic parts that can melt.
❌ Don’t cover the air vents or block airflow around the dryer.
❌ Don’t keep restarting the dryer over and over for the same overloaded batch.
4.3.4 If the Dryer Isn’t Drying Well
🛠 Check this before contacting us:
Is the load size too big? Remove some items and try smaller batches.
Did you choose the right program (not just “Air Fluff/Refresh”)?
If there is a lint filter you’re allowed to access – is it full?
📲 Contact us if:
Clothes are still very wet after 2 proper cycles.
Dryer stops with repeated error beeps or codes.
The dryer exterior is extremely hot, or you smell burning.
You see any smoke or sparks – this is a ⚠️ safety alert.
4.4 Vacuum Cleaner
4.4.1 Basic Everyday Use
✅ Make sure the vacuum is plugged in properly (if corded) or charged (if cordless).
✅ Use the correct attachment (floor head for floors, small nozzle for corners).
✅ Vacuum only dry surfaces – floors, rugs, dust, hair, crumbs.
4.4.2 Do & Don’t (Vacuum)
Do:
✅ Empty the dust container/bag when it’s getting full (if this is a tenant task).
✅ Avoid sucking up large objects – pick up big things by hand.
✅ Use slow, steady movements.
Don’t:
❌ Don’t vacuum water or any liquid – this can destroy the motor and is a safety risk.
❌ Don’t vacuum hot ashes, glass shards, screws, coins, or metal pieces.
❌ Don’t pull the vacuum by the cord or yank the cable hard.
❌ Don’t leave the vacuum running unattended.
4.4.3 Basic Care
If tenants are allowed to maintain the dust container:
🛠 Turn off and unplug the vacuum.
Remove the dust bin or bag as shown on the unit.
Empty into the rubbish bag.
Put it back securely before using again.
📲 Contact us if:
Suction is very weak even when the bin is empty.
You smell burning or hear strange grinding noises.
Any parts crack, break, or no longer fit properly.
4.5 Iron & Ironing Board
4.5.1 Basic Use – Iron
✅ Use the iron on a stable ironing board, not on beds or sofas.
✅ Check the fabric setting (e.g. cotton, synthetic, wool) before ironing.
✅ If it’s a steam iron, only fill with clean water up to the indicated line.
✅ Always place the iron upright when not in use.
4.5.2 Safety Rules
⚠️ Never leave a hot iron face-down on fabric.
⚠️ Never leave the iron unattended while switched on.
✅ Unplug the iron after use and allow it to cool before storing.
❌ Do not wrap the cord around a hot iron.
📲 Contact us if:
The iron is not heating at all.
You see scorch marks, exposed wiring, or the soleplate is damaged.
4.6 When to Contact Us (Laundry & Cleaning)
Please 📲 contact us if you notice:
Washer not starting, not draining, or leaking water
Dryer not heating, stopping with errors, or smelling burnt
Vacuum smoking, losing suction badly, or making loud grinding sounds
Iron causing burn marks, sparking, or not heating properly
Any water + electricity issues (wet plugs, shocks, tripped power when using these appliances)
When messaging:
State Name + Room Number
Identify the appliance (e.g. “Washer in yard”, “Dryer in service yard”, “Vacuum cleaner”)
Briefly describe what happened and since when
Attach photos or a short video so we can assess quickly
5. BATHROOM & WATER SYSTEMS
(Shower Floor Traps, Toilets, Water Heaters, Basic Plumbing Care)
This section covers how to use and maintain:
Shower areas & floor traps
Toilets (bowls & flush systems)
Water heaters
Basic plumbing do & don’t
The goal: no choked drains, no leaks, no mould, no “why is the floor always wet?” drama.
5.1 General Bathroom Rules (Applies to All Bathrooms)
✅ Keep the bathroom reasonably dry after use (especially floors).
✅ Throw all rubbish into the bin, not into the toilet or floor trap.
✅ Open windows or use exhaust fan (if provided) after showering to reduce humidity and mould.
❌ Do NOT flush anything except toilet paper & human waste.
❌ Do NOT pour leftover food, oil, or coffee into bathroom sinks or floor traps.
❌ Do NOT use strong acids or harsh chemical drain cleaners without permission.
If you see persistent water pooling, bad smells, or leaks, refer to the checks below and then 📲 contact us.
5.2 Shower Area & Floor Traps
5.2.1 What Is the Floor Trap For?
The floor trap is the drain opening on the floor that collects:
Shower water
Minor splashes from the sink or washing
It is not a rubbish bin.
5.2.2 Daily Use – Simple Habits
✅ After showering, quickly push hair into the corner and throw it into the bin.
✅ Make sure shampoo sachets, cotton buds, dental floss go into the bin, not the drain.
✅ If you spill anything unusual (oil, coffee, food, paint), clean it up and don’t wash it into the trap.
5.2.3 Do & Don’t (Floor Traps)
Do:
✅ Use the provided hair catcher or strainer (if installed).
✅ Inform us if the cover is loose or broken.
Don’t:
❌ Don’t remove the floor trap cover and leave it open (trip & pest hazard).
❌ Don’t push hair, cotton buds, tissues, or sanitary items into the drain.
❌ Don’t pour oil, food bits, or thick substances down the trap.
5.2.4 If Water Is Not Draining Well
🛠 Try this first:
Look at the top of the trap – is there visible hair or debris?
If yes, use tissue or a small plastic bag to pick it up and throw into the bin.
Avoid using the shower for a while to see if water slowly clears.
Make sure no large item (floor mat, bucket) is blocking flow.
📲 Contact us if:
Water still pools for a long time after showering.
You notice water backing up from the floor trap.
There is a strong sewage smell that doesn’t go away.
Do NOT pour acid or strong drain cleaners unless we instruct you – they can damage pipes and fittings.
5.3 Toilet Use & Care
5.3.1 What You Can Flush
Only these should go into the toilet bowl:
✅ Human waste
✅ Normal toilet paper (reasonable amounts)
Everything else goes into the bathroom bin.
5.3.2 What You Must NOT Flush
❌ Wet wipes (even if labelled “flushable”)
❌ Sanitary pads, tampons, panty liners
❌ Cotton pads, cotton buds, dental floss
❌ Tissues, kitchen towels (thicker than toilet paper)
❌ Hair, food, oil, cat litter, small objects
These items cause serious choke and may lead to chargeable plumbing work.
5.3.3 Basic Toilet Etiquette & Care
✅ Aim properly and keep the seat and surrounding area clean after use.
✅ Use the toilet brush (if provided) to clean minor stains inside the bowl.
✅ If you accidentally make a big mess, do your best to clean it immediately.
❌ Don’t throw rubbish into the bowl instead of the bin.
❌ Don’t pour strong chemicals into the tank or bowl casually.
❌ Don’t stand on the toilet seat – it can crack and is unsafe.
5.3.4 If the Toilet Is Partially Clogged
🛠 Try this only if it’s minor and safe:
Wait a bit to see if the water level slowly goes down.
Try one more flush only if the bowl is not full (to avoid overflow).
If it looks like it might overflow, do NOT flush again.
📲 Contact us if:
Water is very high and not going down.
You’ve flushed once and it’s clearly choked.
You see water leaking around the base of the toilet.
Do not use metal rods, weird tools, or strong chemicals – they can scratch or damage the bowl and pipes.
5.4 Water Heaters
5.4.1 Types
Storage Heater – A tank heats and stores hot water.
Instant Heater – Heats water as it flows through the unit.
5.4.2 Basic Use – Storage Heater
✅ Turn on the Water Heater wall switch (usually outside the bathroom).
✅ Wait around 10–15 minutes for the tank to heat the water.
✅ Turn on the shower mixer and adjust temperature slowly.
✅ After you’re done, turn off the wall switch to save electricity and protect the heater.
5.4.3 Basic Use – Instant Heater
✅ Turn on the Water Heater wall switch.
✅ Turn on the water flow using the shower tap.
✅ Use the temperature dial or buttons on the heater unit to set a comfortable level.
✅ Adjust water flow rate – too strong a flow may reduce heating effectiveness.
✅ After showering, turn off the heater unit (if it has a power button) and off the wall switch.
5.4.4 Do & Don’t (Water Heaters)
Do:
✅ Turn off the wall switch after showering (especially for storage heaters).
✅ Inform us if you see leaks, rust stains, or strange noises from the heater.
✅ Keep the heater area dry – avoid spraying water directly onto it.
Don’t:
❌ Don’t open the heater casing or attempt repairs.
❌ Don’t hang heavy items on heater pipes or brackets.
❌ Don’t repeatedly flip the switch on/off quickly “to test”.
5.4.5 If There’s No Hot Water
🛠 Quick checks:
Is the Heater wall switch ON?
For storage heaters – did you wait at least 10–15 minutes?
For instant heaters – is the water flow too strong? Try reducing flow slightly.
Check if other taps in the same bathroom have hot water (if applicable).
📲 Contact us if:
There is zero hot water even after waiting.
The heater trips the power when turned on (⚠️).
You hear loud banging, popping, or see water leaking from the unit.
In these cases, turn OFF the heater at the wall switch and do not use it until we arrange a technician.
5.5 Basic Plumbing & Leak Awareness
5.5.1 Small vs Serious Issues
Small, tenant-fixable:
A few drops of water on the floor after your shower.
Light condensation on mirrors or pipes.
Minor water marks that dry quickly.
Serious, must report:
Continuous dripping from ceiling, lights, or fan.
Water pooling around the base of toilet, sink pedestal, or heater.
Walls or ceilings that stay damp, swollen, or mouldy.
Any water near electrical points or switches (⚠️).
5.5.2 Do & Don’t for Bathroom Plumbing
Do:
✅ Report leaks early – small problems are cheaper and faster to fix.
✅ Keep an eye on silicone seals around shower screens and basins.
✅ Use the bathroom fan or open window to reduce mould.
Don’t:
❌ Don’t chip or peel off silicone seals around edges.
❌ Don’t hammer nails or drill into bathroom walls.
❌ Don’t ignore constantly wet flooring – it may damage the structure below.
5.6 When to Contact Us (Bathroom & Water Systems)
Please 📲 contact us immediately if you notice:
⚠️ Water + electricity together – wet switches, plugs, lights, or heater.
⚠️ Ceiling leaks, water dripping from light fixtures, or from upstairs.
Shower or floor trap choked, with water not draining for hours.
Toilet severely choked, water nearly overflowing or leaking at the base.
Water heater not working, tripping power, leaking, or making loud strange sounds.
Persistent sewage smell from drains that doesn’t go away.
When you message:
State Name + Room Number
Describe which bathroom (e.g. “Common Bathroom”, “Ensuite Room 3”)
Explain briefly what you see/smell/hear and since when
Attach photos or a short video (very helpful for leaks, chokes, sounds)
6. DOORS, WINDOWS & ACCESS
(Main Door, Sliding Doors, Foldable Doors, Windows, Digital Lock, Letter Box Lock, Door Bell)
This section covers how to use and take care of:
Main door & room doors
Sliding doors (wardrobe/balcony/bathroom if any)
Foldable doors (toilet/utility if any)
Windows
Digital lock (main door)
Letter box lock
Door bell / chime
The goal: easy access, no damage, no lock-outs, no broken tracks or hinges.
6.1 General Access Rules (Applies to All Doors & Windows)
✅ Open and close doors/windows gently – they are not meant to be slammed.
✅ Check that doors and windows are fully closed when aircon is on or when it’s raining.
✅ Use handles and latches properly, not the frame or glass.
❌ Do NOT force a stuck door or window – it can break locks, hinges, or glass.
❌ Do NOT hang or swing on door frames, handles, or window grilles.
❌ Do NOT stick strong adhesive hooks on door edges or window frames without permission.
If something feels stuck, misaligned, or very noisy, stop and 📲 contact us.
6.2 Main Door & Room Doors
6.2.1 Basic Use
✅ Always use the door handle/knob to open & close.
✅ Make sure the door latches fully (you should hear/feel a click).
✅ If there is a door closer (auto-close arm), let it close by itself – don’t fight it.
6.2.2 Do & Don’t
Do:
✅ Close doors gently, especially at night (noise consideration).
✅ Check you have your room key / access method before closing the door.
Don’t:
❌ Don’t slam doors out of frustration or to “force them shut”.
❌ Don’t wedge doors open using fragile items (e.g. chairs, boxes) – use proper door stoppers if provided.
❌ Don’t hang heavy items (bags, weights) on door handles.
📲 Contact us if:
Door doesn’t latch or is misaligned (scraping floor/frame).
Handle is loose, wobbly, or feels like it might come off.
You see cracks around hinges or frame.
6.3 Sliding Doors
(e.g. balcony doors, wardrobe doors, some bathroom doors)
6.3.1 Basic Use
✅ Hold the handle, not the glass or frame edge.
✅ Slide the door fully along the track, gently, without jerking.
✅ Ensure it is fully closed if aircon is on or when raining.
✅ If there is a lock/latch, make sure it lines up before locking.
6.3.2 Do & Don’t (Sliding Doors)
Do:
✅ Check the tracks for obvious obstacles (toys, stones, debris) before forcing.
✅ Move slowly if you feel slight resistance – stop and check.
Don’t:
❌ Don’t force the door if it feels jammed.
❌ Don’t kick or push using your feet.
❌ Don’t allow children to swing or ride on the door.
❌ Don’t pour water or cleaning chemicals into the track excessively (can cause rust or swelling).
📲 Contact us if:
Door is very hard to slide even when track looks clear.
Door goes off-track or looks tilted.
Lock/latch no longer aligns and door cannot lock.
6.4 Foldable Doors
(e.g. bi-fold toilet doors, utility doors)
6.4.1 Basic Use
✅ Use the handle and gently fold/unfold the panels along their natural joints.
✅ Make sure panels are fully folded before pushing open/closed.
✅ Ensure it is fully locked or latched when closed.
6.4.2 Do & Don’t (Foldable Doors)
Do:
✅ Open and close slowly so the panels can align properly.
✅ Check for small items (floor mats, baskets) blocking the bottom track.
Don’t:
❌ Don’t yank the door hard if it feels stuck – something is usually blocking the track.
❌ Don’t bend the panels in the wrong direction.
❌ Don’t hang wet heavy towels or clothes on the panels – they can warp or pull screws loose.
📲 Contact us if:
Panels don’t fold/unfold smoothly.
You hear cracking sounds from the hinges.
The door won’t close properly or is out of alignment.
6.5 Windows
6.5.1 Basic Use
✅ Open windows slowly and fully within the allowed range.
✅ Use the handle or latch, not the glass or side frame.
✅ Make sure windows are securely latched when closed, especially during rain or strong wind.
(If there are child-safety latches or restricted opening limits, please do not try to bypass or remove them.)
6.5.2 Do & Don’t (Windows)
Do:
✅ Close all windows when:
Using aircon
There is heavy rain or strong wind
✅ Use curtains/blinds to manage heat and privacy.
Don’t:
❌ Don’t lean out of windows or place your body weight on the frame.
❌ Don’t place objects on window ledges where they can fall out.
❌ Don’t remove or tamper with window restrictors / safety catches.
❌ Don’t slam windows shut – it can damage locks and glass.
📲 Contact us if:
Window is loose, shaky, or difficult to open/close.
Lock/latch is broken or not catching properly.
You notice any crack in the glass.
6.6 Digital Lock (Main Door)
6.6.1 Basic Use
We will brief you and provide:
Your PIN code
To unlock:
✅ Wake the lock (touch keypad or handle as instructed).
✅ Enter your PIN
✅ Wait for the unlock sound/indicator, then push/pull the handle.
✅ Make sure the door is fully closed – the lock will usually auto-lock.
To lock:
Many models auto-lock when the door closes.
If there’s a manual lock button, press as instructed during your move-in brief.
6.6.2 Do & Don’t (Digital Lock)
Do:
✅ Keep your PIN confidential – don’t share with strangers.
✅ Inform us early if pin often fails so we can check.
✅ Close the door properly so the lock can engage fully.
Don’t:
❌ Don’t slam the door – it can damage the lock mechanism.
❌ Don’t scratch or press the keypad with keys, pens, or sharp objects.
❌ Don’t attempt to open the lock casing or unscrew anything.
❌ Don’t try to “reset” the lock yourself.
If you see low battery warning, beeps, or error messages – replace batteries before it fails.
6.6.3 If the Digital Lock Fails
🛠 If the lock doesn’t open normally:
Try again carefully – make sure you enter the correct PIN / use the correct finger.
Avoid multiple rapid attempts; some locks have security lock-out after too many wrong tries.
📲 Contact us immediately if:
You are locked out and cannot enter.
The lock shows error codes or continuous beeping.
The handle feels loose, jammed, or different from usual.
You suspect someone has tampered with the lock.
Do NOT force the handle or door hard – this can cause expensive damage.
6.7 Letter Box Lock
6.7.1 Basic Use
You may be given a key/Pin for your letter box.
Insert the key, turn gently, and open the flap/door.
or
Key in the access pin
Keep your PIN confidential – don’t share with strangers.
6.7.2 Do & Don’t
Do:
✅ Turn the key gently – no forcing.
✅ Keep your letter box locked when not in use.
Don’t:
❌ Don’t jam large items into the letter box.
❌ Do NOT force the lock – this can cause expensive damage.
📲 Contact us if:
The lock is jammed
6.8 Door Bell / Chime
6.8.1 Basic Use
For wired or wireless doorbells:
Press the button once and wait.
Do not press repeatedly or hold down for long; it can damage the unit or be a nuisance.
6.8.2 Do & Don’t
Do:
✅ Use a single press and give some time for response.
✅ Inform us if the bell suddenly stops working.
Don’t:
❌ Don’t press and hold for many seconds.
❌ Don’t open the bell unit or receiver to “check inside”.
❌ Don’t remove batteries or power cables unless instructed.
📲 Contact us if:
Door bell stops working completely.
Bell keeps ringing by itself (stuck button or fault).
You suspect water or insects have entered the unit.
6.9 When to Contact Us (Doors, Windows & Access)
Please 📲 contact us if you experience:
Main door or room door not closing or latching properly
Digital lock errors, beeping, lock-out, or low battery warnings
Sliding or foldable doors that are jammed, off-track, or scraping heavily
Windows that are loose, cracked, or cannot close securely
Any sign of forced entry or tampering (scratches, bent locks, loose screws)
Letter box lock jammed
Door bell dead, ringing by itself, or behaving abnormally
When messaging:
State Name + Room Number
Describe which door/window/lock (e.g. “Main door digital lock”, “Sliding door to balcony”, “Window in Room 3”)
Briefly explain what’s happening and since when
Attach photos or a short video (especially for misalignment, cracks, or lock errors)
7. WIFI, TECH & SECURITY
(Routers, Modem, CCTV)
This section covers:
WiFi routers (in rooms)
Modem (the main internet box from the provider)
CCTV (common area cameras)
Goal: Stable internet, fair use for everyone, working security, and no one accidentally resetting the whole network.
7.1 General Tech Rules (For All Devices)
✅ Treat all tech equipment gently and responsibly.
✅ Keep devices dry, well-ventilated, and dust-free.
✅ Use only the cables and chargers provided.
❌ Do NOT unplug or reset devices randomly (router, modem, CCTV, etc.).
❌ Do NOT open device casings, unscrew, or attempt repairs yourself.
❌ Do NOT place drinks, wet items, or plants on top of any tech device.
If you think something is wrong, do the 🛠 basic checks and then 📲 contact us.
7.2 WiFi & Routers
7.2.1 How WiFi Is Set Up Here
We will provide:
The WiFi name (SSID) and password for your unit/room
In some setups, there may be one main router + sub routers in certain rooms
You will receive the correct login details during move-in.
7.2.2 Everyday Use
✅ Connect to the correct WiFi name as given in your Welcome info.
✅ Keep your WiFi password private – do not share with outsiders.
✅ If you move rooms/areas, you may need to reconnect to a nearer router (if multiple SSIDs exist).
7.2.3 Fair Usage Policy (To Keep It Smooth for Everyone)
To keep the internet stable for all tenants:
✅ Normal usage like work, Zoom, Netflix, YouTube, social media is fine.
✅ Large downloads (e.g. game updates) should be done at off-peak hours where possible.
Please avoid:
❌ 24/7 heavy downloading or streaming at max quality on multiple devices.
❌ Running constant torrents / P2P downloads that hog bandwidth.
❌ Hosting servers, crypto mining, or anything that may breach ISP fair-use rules.
If your usage causes serious network slowdown for others, we may need to limit or adjust access to keep things fair.
7.2.4 Do & Don’t (Routers)
Do:
✅ Keep the router in its original position – it’s placed for best coverage.
✅ Ensure the router power switch is ON if you need WiFi.
✅ Tell us if you notice frequent drops or very weak signal in your room.
Don’t:
❌ Don’t press the RESET button on the router.
❌ Don’t change WiFi name (SSID) or password on your own.
❌ Don’t stack items on top of the router – it needs airflow.
❌ Don’t move the router to another room without permission.
7.2.5 If WiFi Is Not Working
🛠 Quick checks before contacting us:
Are you connected to the correct WiFi name?
Try turning your device’s WiFi OFF and ON, then reconnect.
Check if other devices (phone, laptop) also have no internet.
Look at the router:
Is the power light ON?
Are there any internet/“WAN” lights on?
❌ Do NOT press RESET on the router or modem.
📲 Contact us if:
All devices have no internet even after reconnecting.
Router lights look unusual (only power, no internet).
WiFi keeps dropping many times a day.
When you message, send:
Photo of the router lights,
Your Name + Room Number, and
Short note: “WiFi no internet since [time], tried reconnecting.”
7.3 Modem (Main Internet Box)
This is the small box (usually near the router) that connects the house to the internet provider.
7.3.1 Tenant Rules
✅ Leave the modem powered ON at all times.
✅ Keep cables neat and untouched as far as possible.
❌ Do NOT unplug the modem unless we explicitly ask you to.
❌ Do NOT press the RESET button.
❌ Do NOT move it or pull on its cables.
If you think the internet is down, do the router checks (Section 7.2.5) and 📲 contact us – we will advise if any restart is needed.
7.4 CCTV (Common Area Security Cameras)
7.4.1 Purpose & Locations
CCTV is installed only in common areas (e.g. corridor, entrance) for:
Safety & security
Monitoring unauthorised access or misuse of shared areas
There are NO cameras inside bedrooms or bathrooms.
We will clearly explain where cameras are placed during your move-in.
7.4.2 Do & Don’t (CCTV)
Do:
✅ Use common areas responsibly, knowing they are recorded.
✅ Inform us if you notice a camera that looks damaged or misaligned.
Don’t:
❌ Don’t cover cameras with cloth, tape, or any object.
❌ Don’t twist, turn, or physically move the cameras.
❌ Don’t unplug any cables powering the cameras.
❌ Don’t try to access or tamper with the recording system.
Tampering with CCTV is taken seriously and may affect your tenancy and deposit.
7.4.3 Privacy Note
CCTV footage is used only for safety, security, and incident review.
It is not used to monitor your private life in bedrooms or bathrooms.
If you have any concerns about camera placement, please speak to us directly.
7.7 When to Contact Us (WiFi, Tech & Security)
Please 📲 contact us if you notice:
WiFi completely down for all devices even after basic checks
Router or modem very hot, smoking, or smelling burnt (⚠️)
CCTV not working, hanging loose, or obviously tampered with
TV or streaming device dead, flickering, or behaving abnormally
Any tech device causing electric shocks, sparks, or power trips
When messaging:
Name + Room Number
Which device:
“Living room router”, “Room 3 sub-router”, “Main modem/ONT”, “CCTV in living area”, “TV in living room”
Short description:
What’s wrong, since when, what you already tried
Photo or short video of the issue or device lights
8. POWER & SAFETY
(Power Points, Extension Plugs, DB Box, Power Trips & Electrical Safety)
This section covers:
Power sockets & switches
Extension plugs / multi-adapters
The DB box (main circuit breaker panel)
What to do when power trips
General electrical safety rules
Goal: No fires, no shocks, no “I flipped every switch and now nothing works” drama.
8.1 General Electrical Rules (Applies to the Whole House)
✅ Keep all plugs, sockets, and appliances dry.
✅ Turn OFF appliances at the wall switch when not in use for long periods (except fridge, router, modem, CCTV – we’ll tell you which must stay on).
✅ Plug devices fully into sockets – no half-hanging plugs.
✅ Report any burning smell, sparks, or melted parts immediately.
❌ Do NOT touch plugs or switches with wet hands or when standing in water.
❌ Do NOT overload sockets or extension cords with too many high-power devices.
❌ Do NOT open switches, sockets, or the DB box cover.
❌ Do NOT attempt rewiring or DIY electrical repairs.
If something looks or feels unsafe, treat it as a ⚠️ safety alert and 📲 contact us.
8.2 Wall Sockets & Switches
8.2.1 Basic Use
✅ Insert plugs all the way in before switching on.
✅ Switch OFF at the wall before unplugging high-power appliances (kettle, iron, hob, washer).
✅ Use one high-power appliance per outlet where possible.
Examples of high-power devices:
Kettle / water boiler
Induction hob
Microwave
Iron
Hair dryer
Washer / dryer
8.2.2 Do & Don’t (Sockets & Switches)
Do:
✅ Check for loose or wobbly sockets and report them.
✅ Keep sockets clear of water splashes (especially near sink or bathroom).
✅ Use only proper 3-pin plugs (no exposed wires).
Don’t:
❌ Don’t force a plug that doesn’t fit – wrong adapters can be dangerous.
❌ Don’t “piggyback” multiple adapters into one socket.
❌ Don’t use broken, cracked, or burnt-looking plugs.
❌ Don’t stick fingers or objects into plug holes.
📲 Contact us if:
A socket feels hot, smells burnt, or shows black/brown marks.
The switch makes popping sounds when turning on/off.
You see sparks when plugging/unplugging (beyond a tiny occasional flash).
8.3 Extension Plugs & Multi-Adapters
8.3.1 Safe Use
✅ Use only quality extension strips with surge protection where possible.
✅ Plug in low to medium power items like laptop, phone charger, lamp.
✅ Keep extension strips off the floor where water might collect.
8.3.2 Do & Don’t (Extensions)
Do:
✅ Check the total wattage – don’t exceed the rating printed on the strip.
✅ Arrange cables neatly to avoid tripping.
Don’t:
❌ Don’t plug kettle, microwave, iron, or washer into a cheap multi-adapter.
❌ Don’t daisy-chain extensions (one extension into another).
❌ Don’t coil long cables tightly while in use – they can overheat.
❌ Don’t cover extension strips with rugs, clothes, or beds.
If you’re not sure whether it’s safe to plug something into an extension, better to ask first.
8.4 DB Box (Main Circuit Breaker Panel)
The DB (Distribution Board) is the main electrical panel that controls power to different parts of the house.
Tenants generally should not touch or adjust anything inside the DB box.
8.4.1 What You Need to Know (Only Basics)
Inside, there are multiple switches (breakers) labelled for different areas (e.g. Lights, Sockets, Aircon, Heater).
When there’s a power trip, one or more of these breakers may flip DOWN to cut power for safety.
Your responsibilities:
✅ Inform us if you notice a breaker repeatedly tripping.
✅ Do not open or tamper with any internal wiring.
We will brief you if there is any specific breaker you’re allowed to check – otherwise, treat the DB box as “for owner/technicians only”.
8.5 Power Trips – What To Do
8.5.1 How to Recognise a Power Trip
You may notice:
Suddenly no power to certain sockets or lights.
Only part of the house is dark, not the entire building.
Some appliances turn off abruptly.
This often means a breaker has tripped for safety due to:
Overload (too many high-power items at once), or
A faulty appliance, or
A wiring/safety issue.
8.5.2 Safe Tenant Checks (Without Touching the DB Box)
🛠 Before contacting us:
Identify what you were using when it tripped:
Were multiple high-power items running? (kettle + hob + microwave + washer)
Did it trip right when you turned on a specific device?
Turn OFF and unplug the suspected appliance(s) at the wall.
Check if other areas of the house still have power:
If only one room/area is affected → likely a local breaker.
If the whole house is out → we’ll guide next steps.
❌ Do NOT blindly flip multiple switches in the DB box on/off repeatedly.
8.5.3 When We May Guide You to Check a Breaker
Sometimes, over WhatsApp, we may guide you to:
Open the DB box cover safely.
Look for any breaker that is clearly in a different position from the rest.
Flip ONE specific labelled breaker back up – if and only if:
We confirm it’s safe, and
All suspected problem appliances are switched OFF.
If it trips again immediately:
⚠️ Stop. Do NOT keep flipping.
📲 Tell us – we will arrange an electrician or handle it directly.
8.6 Power Outages (Whole House vs Partial)
8.6.1 Partial Outage (Some Lights/Plugs Off)
Usually a local breaker trip or a faulty appliance.
🛠 Check:
Which area lost power? (only kitchen? only one room?)
What was just switched on? (heater, kettle, hob, etc.)
Then:
Turn OFF suspected appliances.
📲 Contact us with details.
8.6.2 Full Outage (Whole House Dark)
Could be:
Main breaker trip
Building/estate power issue
External provider outage
🛠 Check:
Are other units / corridor lights also out?
Is the lift lobby or common corridor still lit?
📲 Contact us and share:
Time it happened
Whether nearby units/common areas are also affected
We’ll advise whether it’s an internal issue or a building/provider matter.
8.7 Electrical Safety – Red Flags (Stop Immediately)
Treat these as ⚠️ serious warnings:
⚠️ Burning smell from any socket, plug, appliance, or ceiling area
⚠️ Visible sparks, smoke, or glowing parts
⚠️ Plug, adapter, or socket feels very hot to the touch
⚠️ You feel a shock/tingle when touching an appliance or tap (possible grounding issue)
⚠️ Water leaking onto or near sockets, plugs, or the DB box
⚠️ Light fittings or fans flickering, buzzing loudly, and smelling burnt
If any of these occur:
If safe, switch OFF the appliance at the wall.
Keep a safe distance – do NOT touch any exposed wires.
Do not pour water on it.
📲 Contact us immediately with photos/videos.
8.8 When to Contact Us (Power & Safety)
Always 📲 contact us if:
A socket, plug, or extension strip looks burnt, melted, cracked, or discoloured
You experience frequent power trips, even with normal usage
There is any sign of electrical burning smell, smoke, or shocks
You are unsure whether it is safe to continue using a device or outlet
An electrician or power company needs access – we will coordinate
When you message, include:
Name + Room Number
Brief description:
“What happened?”
“What were you using at that time?”
“Which area lost power?”
Photos or short videos of:
The socket / plug / extension / DB box (without touching anything)
Any visible damage or indicator lights
9. QUICK TROUBLESHOOTING & WHEN TO CONTACT US
This section is your cheat sheet for common issues.
Always do the 🛠 simple checks first. If still not solved → follow the 📲 Contact Us steps.
9.1 Safety Comes First
If you see any of these, stop everything and skip straight to 📲 Contact Us:
⚠️ Burning smell, smoke, or sparks from any appliance or socket
⚠️ Water leaking near power points or plugs
⚠️ Fridge, washer, dryer, or aircon making very loud grinding or banging sounds
⚠️ Main power keeps tripping immediately when a certain appliance is turned on
⚠️ Digital door lock cannot open and you’re locked out
Do not:
Do not keep switching power on/off repeatedly
Do not open panels or handle exposed wires
Do not pour water or chemicals into appliances to “clean inside”
9.2 Universal 60-Second Quick Checks (For Almost Anything)
Before you panic, check these basics:
🛠 Is the wall switch ON?
Many appliances in Singapore have a separate wall switch (fridge, washer, heater, hob, etc.).
Make sure the correct switch is turned on.
🛠 Is the plug firmly in the socket?
Check the plug hasn’t been partially pulled out.
🛠 Any error message / blinking light?
For digital appliances (washer, microwave, aircon, digital lock), look for error codes or blinking indicators.
Take a photo or short video for us.
🛠 Is there an obvious overload?
Too many clothes in washer?
Fridge door not closing because it’s overpacked?
Extension plug full of high-power devices?
If these simple checks fix it → good.
If not → look at the specific problem type below.
9.3.1 Aircon Not Cold / Weak Airflow
🛠 Try This First:
Check mode & temperature
Set to COOL mode, temperature 24–26°C (not FAN or DRY only).
Check doors & windows
Close all windows and room doors. Cold air escapes very fast if open.
Check filter status (if your section allows tenants to open the flap)
If the front filter is visibly dusty, follow the Aircon Filter Cleaning steps in that section (or inform us if you’re unsure).
📲 Contact Us If:
Still not cold after 30–60 mins despite correct settings
You hear loud grinding/knocking noises
Water is dripping heavily inside the room (not just slight condensation)
9.3.2 WiFi Not Working / No Internet
🛠 Try This First (In Order):
Check if other devices (phone, laptop) also have no internet.
Make sure you’re connected to the correct WiFi name (SSID) for your room/house.
Toggle WiFi off & on on your device, then reconnect.
If router lights are all off, check router wall switch is on.
❌ Do NOT press the RESET button on the router or modem.
📲 Contact Us If:
Router lights look abnormal (e.g. only power light, no internet light)
Everyone in the unit has no connection
You’ve done the steps above and still cannot connect
Send a photo of the router lights + a short note: “Room X – WiFi no internet since [time]. Tried reconnecting.”
9.3.3 Fridge Not Cold / Food Feels Warm
🛠 Try This First:
Open & close the door – check it closes fully (no container blocking).
Check the fridge wall switch is ON and interior light works.
Look inside: is the fridge overpacked and blocking the back vents?
If yes, rearrange or remove some items so air can flow.
📲 Contact Us If:
Food still feels warm after a few hours of proper closure
Freezer items are soft / melting
There’s water pooling at the bottom or leaking out from below
You hear very loud, strange noises
9.3.4 Washer Not Starting / Not Draining
🛠 Try This First:
Check power & door
Is the washer switched on at the wall?
Is the door fully closed and clicked?
Check program & start button
Make sure a valid program is selected
Press Start/Pause firmly once and wait a few seconds.
If not draining / water stuck inside:
Check if there’s a visible “pause” or “end” light – the cycle may be finished but water not drained.
Do not open any bottom pump covers unless explained in the Washer section.
📲 Contact Us If:
Drum doesn’t move at all after all checks
There’s a burning smell, loud knocking, or strange error code
Water is leaking out from under the machine
9.3.5 Dryer Not Drying / Very Hot
🛠 Try This First:
Check load size – remove some items if it’s totally full.
Make sure you selected the right program (not “Air Fluff” or “Refresh” if you need proper drying).
If your model has a lint filter tenants can access, make sure it’s emptied (follow Dryer section).
📲 Contact Us If:
Clothes remain wet after 2 full cycles
Dryer stops with error beeps repeatedly
You smell burning or feel the outside casing is extremely hot
9.3.6 Water Heater – No Hot Water
🛠 Try This First:
Check the water heater switch is ON (usually labelled “Heater” or “Water Heater”).
For storage heaters – wait 10–15 minutes for water to heat.
For instant heaters – make sure the flow is not too strong (some models need moderate flow to heat).
📲 Contact Us If:
No hot water at all after waiting
Heater trips the power when turned on
You see water leaking from the heater unit
9.3.7 Digital Lock Not Working / Door Won’t Open
🛠 Try This First:
Check if you entered the correct PIN / card.
If there is a low-battery warning (beeping or message), change the battery earlier.
If the lock feels stuck, do not force it – try gently lifting/pulling the door as you unlock.
📲 Contact Us Immediately If:
You are locked out and can’t enter
The lock makes error sounds and doesn’t respond
You see loose parts, broken handle, or someone has tampered with it
9.3.8 Ceiling Light / Fan Not Working
🛠 Try This First:
Check the wall switch is ON.
If using a remote, ensure there are batteries and you’re pointing at the unit.
Try another light/fan in the house – if everything else works, it’s just that unit.
📲 Contact Us If:
Only that particular light/fan is dead
You hear buzzing or smell something burnt when switched on
9.3.9 Sink or Floor Trap Clogged / Water Not Draining
🛠 Try This First:
Remove visible hair or food bits from the top of the floor trap / sink stopper.
Avoid using the sink/shower for a while to let water slowly drain.
❌ Do NOT pour strong chemicals, acid, or hot oil into the drain.
📲 Contact Us If:
Water remains pooled after several hours
There’s a strong sewage smell from the trap
Water starts backing up into other areas
9.4 When You Must Always Contact Us (No DIY)
Go straight to 📲 Contact Us for:
Any issue involving smell of burning, smoke, or sparks
Water + electricity together (wet plugs, leaks near sockets)
Internal parts dropping off, broken glass shelves, cracked doors
CCTV, modem, or main router not working properly
Repeated power trips when using the same appliance
Anything you’re simply not confident to handle
